Element Toronto Airport

The hotel is nice. The room was clean, and large, except the dishwasher had (clean?) dishes still in it. It didn't matter to me, I was just staying overnight/layover. They should be sure it's clean, and the items put away. The window coverings were not dark enough to sleep once it was light out. Important for an airport hotel. The breakfast was good. My biggest complaint is the shuttle. It does seem that most of the TO airport hotels have the same "service" though. The shuttle comes "every half hour on hour and half hour". This actually seems very random. The first stay we thought we 'just missed' a shuttle, but in -20oC and a blizzard, we waited outside for 45 minutes. It was awful. Also, if the shuttle is full you are out of luck. Same going back to the airport in the morning. My first stay was with my family. We got on but a few people didn't. I strongly recommend that you order an Uber. I wish I had that second visit as I waited 35 mins that time. I used Uber to go back to the airport in the morning. I know it varies a lot, but my Uber was there in 3 minutes. I was at the Air Canada departures door in 4-5 mins..It was remarkably smooth and easy. It cost ~$15. A gave a huge tip, the driver was really nice. If there's an Uber nearby (within 5 mins) call the Uber. The shuttle is not worth the saved money.

Ok. We only stayed here on a layover since it was close to the airport but I am reviewing it because we loved it soooo much!!! I wish I had more occasion to stay here. The rooms are the cutest!! So well appointed with little kitchenettes (lots of dishes) and the beds were the comfiest!!! The rooms seem brand new. The hotel must be new. The beds are the Westin Heavenly bed collection so that explains it. We didn’t use the sofa bed but I tried it out and it was even a decent mattress for a sofa bed. And the bedding needed to make up that bed was already in the closet for you. Sometimes you have to call down and it’s a whole thing. Very quiet hotel which is key when people are coming and going for flights 24/7. Check in was easy. The staff were so nice. We ate at the restaurant. It was so good. I wish I had caught the gentleman server’s name. He was so sweet. The breakfast the next morning was fantastic. For an included hotel breakfast, they had it all. Even a crepe station where he made crepes stuffed with lemon ricotta and toppings! An employee came over to make sure everything was good and chatted with us for a while which was so thoughtful. While I was tired from our European flight and the time change and just wanted to get home, I also wanted to stay here for a week. Ha.

The breakfast was freshly prepared, super healthy choices were great and above all, delicious. A super start to the day! The staff throughout the hotel were exceptionally welcoming and friendly. Check in and check out run smoothly and swiftly. Distance to the airport was only a couple of minutes in the hotel shuttle. Most definitely a real winner in the hotel categories!

Did not like: The breakfast quality was very poor to the point of not palatable at all. Eggs tasted like cardboard and all the sandwiches prepared for breakfast were First of all not visually pleasing second COLD. Oatmeal looked like dry mud stuck at the bottom of a well if you are not serving it hot and full for the whole duration of breakfast time you should remove the container. I can see everything being thrown away by staff as guests were mainly having toast & yogurt. Liked: Coffee machine very good Lavazza coffee and hot Smoothie and bagels were good.appreciated the fresh fruit thank you. Liked: friendly helpful staff, comfy beds and clean. Liked: Dinner in the resturant was very good food was served hot and good quality server very efficient.

Last minute stay after flight cancellation. Close access to airport and shuttle service provided. Stayed in one bedroom King suite and size was good. Front desk staff arranged for later checkout due to 11pm check in time and flight delay.